You’ll never have to chase me.
Most agents don’t leave a loan officer because a deal fell apart. They leave because nobody told them it was falling apart. Here is what I commit to, in writing, on every file you send me.
Everything you get
Twelve things, one page. Tap any of them to see the real thing.
- Four commitments in writingSame-day pre-approval, updates twice a week, nights and weekends, a financial partner.
- Your Client Tools PlatformMore than twenty bilingual calculators under your name and brokerage.
- File updates, Tuesday and ThursdayA two-page update and a text on every file, whether or not anything moved.
- The Listing SuiteAn address and photos in; social post, flyer, sign-in sheet and buyer handout out.
- Open-house sign-inVisitors sign in on their own phone, and you get the list.
- A brochure for every programWith social graphics and captions written to stay compliant.
- Your county’s market, monthlyLive market tiles on your page and talking points you can copy.
- A seat on the podcastA full episode, a page of your own and three clips to post.
- A market note every ThursdayWhere the market locked this week, written for agents.
- Lunch-and-learns and seminarsFor your office, or co-hosted for your buyers, in English or Spanish.
- Deal structuringBring the listing that sits or the buyer whose numbers are tight.
- The dead-deal deskText me the scenario somebody declined; same-day answer, with the reason.
Four things I put in writing
Not aspirations. These are the standards you can hold me to, and the reason to hold me to them.
Same-day pre-approval
Documents in by the time we hang up, letter in your inbox the same business day. Not a pre-qualification email — a real letter, credit pulled and income reviewed, that a listing agent will take seriously.
So your offer goes in tonight instead of Monday.
A status update every Tuesday and Thursday
Every file, both days, whether or not anything moved. If the answer is “still in underwriting, nothing new,” you get that too. You should never have to ask where a file stands.
So you can tell your client something before they ask you.
Reachable nights and weekends
Deals go under contract on Saturday afternoon, not Tuesday at ten. If you need a pre-approval reissued at a different number on a Sunday to win a multiple-offer, call me and it happens.
So a weekend deadline isn’t a lost deal.
A financial partner behind your business
More than fifteen years in banking and financial services, on call for your business — not just your active files. The investor client weighing a duplex, the buyer who is six months of planning away from qualifying, the question you’d rather not guess at in front of a client: bring them all.
So the client who isn’t ready today closes with you later — instead of with whoever finds them when they are.
What working together actually looks like
Five steps, and you are copied on all of them.
You send me a name
A text with a phone number is enough. I take it from there — you don’t fill in a form or write an introduction email.
I call them the same day
In English or Spanish, whichever they’re comfortable in. I find out what they can actually do, not what a calculator says.
You get the letter and the picture
The pre-approval, plus a short note on what’s solid and what isn’t, so you know how hard to push on price and terms.
Tuesdays and Thursdays until it closes
A scheduled update through underwriting, appraisal and clear-to-close. No silence.
When your buyer makes an offer
I keep your buyer’s pre-approval current. With your buyer’s permission, I’ll speak directly with the listing agent to answer questions about the financing. I share only what your buyer has authorized, never their private financial details.
Tools you can put your name on
I build calculators for my own clients, and I’d rather they were useful to yours as well. There are more than twenty — seller net sheet, buy-versus-rent, cost of waiting, cash to close, rental analysis, and a buyer-scenario builder — published under your name and your brokerage as your own Client Tools Platform.
It’s available to any agent who asks. There is nothing to sign, no minimum, and it isn’t tied to sending me business — I’d rather the tools got used than sat on my own site.
Your Client Tools Platform
A page that reads as yours, not as an ad for me
Your photo, your logo, your brokerage and your contact details at the top. Underneath, the calculators your buyers and sellers actually use, on their phone, in English or Spanish, without creating an account.
- More than twenty calculators: seller net sheet, buy-versus-rent, cost of waiting, cash to close, rental analysis and a buyer-scenario builder.
- A partner view only you see, with your client link, a QR code and the doors to share.
- A buyer who starts on your page reaches an application that still carries your name.
- Link it from your Instagram bio, your email signature or a listing flyer.
A sample page and kit built for a fictional agent, so you can see the real thing before you decide.
File updates
Tuesday and Thursday, on every file
A two-page update and a short text, both days, until it closes: where the file stands, what moves it forward, who owes what and what happens next. Lisette is on the thread for anything document-related.
- What you need to do, kept apart from what the buyer and title are working on.
- The listing agent gets their own version, so they stop calling you for status.
- Your buyer’s financial information and loan terms are never in it. The page says so.
- In English or Spanish, whichever you read.
For your listings
A listing campaign from an address and a few photos
Type the address, pick the photos, choose the status, and the Listing Suite builds the social post, the print flyer, the sign-in sheet and the buyer handout, with your name next to mine.
- Just listed, open house, price improved, just sold: one tap changes the whole set.
- Open-house sign-in on the visitor’s own phone, in English or Spanish, with your name on it.
- You get the visitor list afterwards. Nobody fills in a clipboard.
Marketing kit
A brochure for every program, with your name on it
One brochure and one social graphic for every loan program on the shelf, with captions ready to post. They are written to stay compliant, so you can share them as they are.
- Every share carries your tracked link, so the activity lands on your page.
- Your county’s market, refreshed monthly: list prices, homes for sale, days on market and price cuts, with talking points you can copy into a text.
- A scenario wizard that answers “can this deal be done?” in a few taps.
The podcast
A seat on the podcast
Casa Talks is my show with the agents who close deals in South Florida. The guest seat is offered to any agent who asks, never tied to business. You talk about your market; you leave with a full episode and three clips to post as your own.
- The full episode, edited, captioned and titled, on YouTube.
- A page of your own on mtgcasa.com, with your photo, brokerage and links.
- Three vertical clips in English and Spanish, yours to post.
Beyond the file
Beyond the file
Your active buyers get the four commitments. Your business gets this.
A lunch-and-learn for your office
Pick the program your market keeps running into — bank statements, ITIN, DSCR, the condo problem — and I’ll teach it to your team in plain words, with the questions buyers actually ask.
Seminars for your buyers
First-time-buyer and investor sessions, co-hosted with you, in person or as a webinar — in English or Spanish. You put your name on the event; I handle the lending half.
Deal structuring, in any market
A listing that sits, a buyer whose numbers are tight, a market that just shifted — bring me the scenario. Knowing what is placeable before you negotiate is an edge most of your competition doesn’t have.
A rate brief every Thursday
Where conventional, FHA and VA actually locked this week, a live trends page with the history, and the sentence worth saying to a hesitating buyer — written for agents, not for economists.
The buyers other lenders send back
I’m a broker, not a bank, so when one lender’s guidelines say no it isn’t the end of the conversation. These are the situations that most often reach me already declined — and the reason the decline was usually about the desk, not the borrower.
Every one of these has its own page on this site, written for your client rather than for you — send them the link instead of explaining it yourself.
The whole process in English or Spanish
Not just the phone call. My team, the explanations, this website, and the calculators all run in both languages. In Miami-Dade the buyer is rarely deciding alone — when the parents on the call understand what is happening, files close faster and fewer of them fall apart at the last minute.
Who you’d be working with
Or just call me
You don’t need a form to start a conversation. If you’d rather text, text — I answer faster than I email.