One number to call. A whole team behind it.
You work with Guido from the first call to the closing table — no handoffs, no phone tree, no "your file has been assigned to." But one person alone doesn’t close loans on time. Behind that one relationship sits a licensed assistant and a full operations floor, and you should know who they are.
Guido Haedo
The person on the other end of every call, text and WhatsApp on this site — more than fifteen years in banking and financial services. Guido is a broker, not a bank: he shops many lenders on one file, which is why the buyers other lenders decline have their own pages here. Every step explained in plain words, in English or Spanish. Self-employed borrowers are the specialty.
Lisette Cendan
Licensed herself, and the reason nothing sits in a pile. Lisette runs the follow-ups, chases the documents, and keeps your file moving between milestones — so a missing bank statement never quietly costs you a week. Bilingual, like everything else here.
The operations floor behind your file
MTGCASA loans are brokered through Madison Mortgage Services Inc. — which means a full operations team works every file. You never have to manage them; that’s Guido’s job. But it’s why a two-person storefront closes like an institution.
Opening
Sets the file up right on day one — disclosures out, the lender package built, nothing missing that would surface as a delay in week three.
Processing
The engine room. Orders the appraisal, gathers what underwriting asks for, and works your file every day it’s in motion.
Closing
Coordinates title, the final paperwork and the closing table, so signing day is a formality instead of a scramble.
What this means for you
You never repeat your story
One person knows your whole file. Questions go to Guido, in English or Spanish, and the team works behind him.
Nothing waits on any one person
Vacations, sick days, Saturday deadlines — the operation keeps moving because it’s bigger than one desk.
Accountability has a name
When you want to know where things stand, there’s no department to hunt through. You text Guido.
Loan officers: this team is growing
MTGCASA is a platform as much as a brand — the website, the tools, the realtor system and the operations floor you just read about. If you’re a loan officer wondering what producing on top of that looks like, that conversation has its own page.
Put the team to work
Start with the four questions, or just start talking.